QUESTIONS
ASK THE SHOP
Shipping, returns, custom work, and how a handmade print leaves the bench.01How do you ship orders?
We ship tracked US orders from the shop after each print is finished. Timing follows the bench, not a warehouse clock — once that print is packed, the package goes out with tracking.
See the Shipping Policy for destinations, delays, and undeliverable packages.
02How do I start a return?
Request a return from your order history or by contacting the shop with your order number. Do not ship a print back until the shop confirms the return.
Full rules live in the Refund & Return Policy.
03Can I order a custom print?
Yes. Start a custom request from the Custom Orders page. We review the build and follow up from the shop — it is a request, not instant checkout.
Filament: PLA, PETG, and wood-fill. Finishes: Matte, Satin, Gloss. Hardware: magnets or threaded inserts. Engraving is a $25 add-on for small 1" letters or numbers only. Message the shop with a color request.
Handles: wood (Ironwood, Black walnut, Wenge, Cherry wood, Spalted tamarind burl wood); resin (most colors — message Printz with your request); G10 (Black, Red, Coyote, OD green, Jade, Gray, Blue, Orange, Camo — message Printz for special requests); honeycomb inlay (Black, Green, Red, OD green, Orange, Glow — Glow can fill with a resin color of your choice); linen micarta (extra cost — message Printz).
Glow colors: Blue green, Green, Yellow green, Sky blue, Blue, Purple, Magenta, Fuchsia, Salmon, Gold, Zombie green.
04Do you ship outside the United States?
Checkout collects US addresses. We fulfill domestic orders. If you later take a print abroad, you are responsible for export and local law. Details are in the Shipping Policy.
05Do I have to be 18 to buy a print?
Yes. You must be at least 18, or the higher legal age where you live. Checkout asks you to confirm age and accept the print liability disclaimer and Terms.
06How do I pay?
Catalog checkout is processed by Stripe. Papa Printz does not store full card numbers. Apple Pay and Google Pay show on Stripe Checkout after the shop’s domain is verified.
07How do I track an order or reach the shop?
Signed-in customers can open order history. Guests can track an order with the email, order number, and token from the confirmation. For anything else, use the shop contact channels on the site with your order number.
08Are custom or commissioned pieces returnable?
Custom work is generally not returnable unless it arrives defective. Confirm any return with the shop before you ship. See the Refund & Return Policy.
09Why does my handmade print look a little different from the photos?
Many pieces are individually handcrafted or hand-finished. Minor variation in grind lines, finishes, handle materials, color, and texture is normal. Tool marks and small differences are proof it was made, not stamped. The Terms cover handmade products.
10How should I care for a handmade print?
Handmade and Filament and finished prints need ordinary care — keep spools dry, and let a hot part cool before you handle it. Natural materials and finishes vary from piece to piece. You are responsible for lawful storage and use; see the print liability disclaimer.